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Customer Service

Shipping Charges


We have a flat rate of $4.95 for shipping anywhere in Australia


We also ship to New Zealand, Singapore, Canada and the United Kingdom for only AU$4.95.
We normally will dispatch all orders via Australia Post on the day they are recieved.
For Australia depending on location please allow 1 to 5 working days.
For New Zealand please allow 3 to 5 working days.
For the United Kingdom please allow 5 to 7 working days.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. If you wish to query a delivery please contact us at info(at)schoolcolours.com.au or call our customer service department on 1300 HAIR TIE

Privacy & Security
 

School Colours Privacy Policy
School Colours regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all School Colours users, and conforms to 
Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact our customer service departmemt, ask for Jason, on 1300 HAIR TIE

Collection of Information
In order to use the School Colours website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by School Colours is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from School Colours customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@schoolcolours.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@schoolcolours.com.au.

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
School Colours uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info(at)schoolcolours.com.au.You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
School Colours may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
School Colours does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the School Colours site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.schoolcolours.com.au.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Refund & Returns Policy


If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us via the contact us page asap
.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Accessories Direct Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au

Ordering
 
When you purchase any product from the School Colours  site you agreeing to the following conditions:
i. We will exchange or refund products in line with our returns policy.
ii. We pride ourselves in having a dedicated customer service. We will endeavour to deal with any queries directed at us within 2 (two) working days.
If you are unhappy with the customer service provided and would like to raise it with management please call (07) 3379 1212

Payment, Pricing & Promotions

Payments:

All Credit card information is passed directly from you the customer to the Westpac via Eway payment gateway.
We use Eway for the benefit of PCI, Payment Card Industry accreditation and certification to "Level 1 Service Provider" status. The first Australian owned gateway accredited to this level.
Payment methods accepted:
(Please note School Colours cannot see your creditcard information when you place an order.)
    Mastercard
    VISA

Pricing:
ALL PRICES IN THIS WEBSTORE ARE BY DEFAULT SHOWN IN AUSTRALIAN DOLLARS AND ALL PURCHASES WILL BE CHARGED IN AUSTRALIAN DOLLARS.
Prices and promotions that are listed on School Colours, or any affiliated sites, and are subject to change without notice.
All payments regardless of the currency of the bank account you pay with will be charged in Australia currency and at the current rate the Westpac has set out at the time of payment.

Promotions:
From time to time our prices may change due to campaign offers available to customers. If you have a valid Promo code you can enter this at checkout.

Viewing Orders
Your transaction history and orders can be checked through your account portal. Simply log in to view your status, payment & order history.

Updating Account Information
You can easily update your account details by logging into your account. In the event you change your physical address or email address please update your account so purchase confirmation emails and delivery occurs correctly.